Overview
As an Administrative Assistant, you will be the first point of contact for our company. Your duties include offering administrative support across the organization. You will welcome patients and greet people who visit the clinic. You will also coordinate front-desk activities, including distributing correspondence and answering phone calls. Ultimately, the Administrative Assistant’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
Expected Responsibilities
- Greet and welcome visitors as they arrive
- Speak to clients over the phone and in person, and document accordingly
- Speak to insurance companies over the phone (training/more information provided by employer), and document accordingly
- Schedule appointments and coordinate schedules for 15+ clinicians and 100+ clients
- Multi-task when talking over the phone and working on the computer
- Must be able to prioritize importance of administrative tasks given. Tasks include but not limited to charting, scanning, filing, faxing paperwork, processing payments, verifying patient insurance, etc.
- Must work on assigned tasks in an efficient and timely manner
- Maintain clean and tidy common areas including the reception desk, waiting rooms, conference rooms, bathrooms, etc.
- Receive and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling client access via the reception desk
- Maintain a professional attitude and appearance
Required Knowledge, Skills and Abilities:
Advanced written & verbal communication skills
Positive & professional customer service attitude
Ability to resourcefully & proactively resolve issues that may arise
Use of office equipment & technology (e.g. fax machines and printers)
Proficiency in Microsoft Office Suite
Multi-tasking, time management, & prioritizing
Be friendly, personable, compassionate & understanding, but firm when necessary
Be willing to learn--we will provide training on office policies, clinician specialties, etc.
About Mind Renewal Behavioral Health Services
Mind Renewal Behavioral Health Services is a locally owned and operated private practice therapy clinic in the urban, southwest end of Colorado Springs. Since our establishment in 2013 we have been committed to providing the best possible care for our clients. In the last decade, we have grown from one provider and one biller to a team of 20+ including our qualified clinicians and our administrative staff. At Mind Renewal, you will find a close and welcoming team, as well as accommodating facilities that will become like a second home. Our management team prioritizes group outings and activities to keep that true team connection. In addition to playing hard, we work hard to keep the office running smoothly and most importantly, providing our clients the space to receive care. With the steady clientele we maintain, Mind Renewal BHS provides you the opportunity to join our team, benefit from the stable hours and income, and explore this opening to your chosen career field!
